When branding goes wrong, and what you can do about it
The blogosphere has been abuzz with Microsoft’s newly unveiled logo, which replaces the former visual image created twenty-five years ago. While reaction from technology experts and graphic designers has thus far has been mixed, the change brings to mind another logo that so outraged customers, that the resulting hullabaloo led to the company to revert back to the original branding image.
Gap is a shining example of a #fail when it comes to designing a new logo. When the company launched the refurbished image in 2010, customers complained so much that the clothing company went back to “iconic blue box logo” in less than a week after unveiling the new one.
Updating the company logo can be risky if you do not consider loyal customers or followers’ perception of the new branding, and the message you intend to convey. So, how can you know if a new logo will positively resonate with your audience? There are no guarantees that the image will be positively received when it is altered, however, keep the following considerations in mind:
- The new logo should capture the essence of your company, organization, or event. If your company provides childcare, you may not want to have a tattooed rocker as your image (yes, it has happened). There are other creative ways to develop a logo that appeal to a younger, hip clientele, such as an image of a stylish mom pushing a European baby stroller, rather than the typical cartoon character.
- The final logo should reflect collaboration from internal and external constituents. A focus group to review the top logo choices before selection should include employees or consultants who work on your company’s marketing, customer service, R&D, and program delivery, as well as interns who often bring a fresh approach. Most important, your group should include a few customers who can provide great feedback and impressions of the message your potential new logo conveys.
- Engage a designer who is open to input, change, and takes direction well. Whether the graphic designer creating the logo is in-house or contracted, there should be a sense of give-and-take during the creative process. Regular discussion, flow of ideas, and edits to the creation before finalizing are essential.
- Make fun of it! Your company can poll customers and fans by asking them to vote on the logo they like best. The campaign, which does not take long to implement, can be posted on the company website, in an eNews alert, or on social media pages like Facebook, Twitter, and Pinterest. Your customers, fans, and followers can vote on the logo they like best, and allows the company’s team to monitor voting trends. Ultimately, the company should select the best logo to reflect the organization’s image, even if crowdsourcing suggests a different choice.
Talk back to us: What do you think about the new Microsoft logo? Do you have a success story about your new or re-designed logo, or is there a logo that you absolutely love? Let us know about by leaving a reply below.
© Copyright 2012 Ask The Strategist™
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